We will not return, and will stick with Iberostar resorts in the future Dear guest, Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allows us to improve our service levels and product.
We have taken your comments very seriously and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future. With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service. Another year, another trip to Mexico. This time we stayed 8 days at Dreams Playa Mujeres and like my previous reviews I will be sharing my honest reviews and observations of what I saw at the resort and experienced at the resort.
You get a separate check-in location in the PC lounge. They did not ask for a credit card for room damage deposit like Sapphire and Jade. As with other AM resorts, Dreams is on a no-bracelet system, they identify you via room number. Since we had a late flight by the time we checked in, all the timeshare people had already gone home so it was a quick and easy process. If you are staying in PC, chances are your room will be facing East which you will get a chance to see a wicked sunrise over Isla Mujeres see photo below or facing north into the Gulf.
First impressions, the room is very nice, furnishings are still in very good condition. The resort is only about 1. Nice little touches such as soft close on the drawers, Bluetooth speakers in the bathroom so you can hook up to your phone. So be careful especially if you have little kids. The sofa-bed exceeded my expectations. There is also a hot tub on the balcony. The party piece of the room is a tablet where it replaces the usual resort literature and you can order room service right off the device shows you the wait time expect a call to confirm your order.
There is a screen door on the balcony as well which is nice, none of our previous stays had it. In-room Wi-Fi was fantastic, good speeds. Housekeeping: This is where things starts to fall short. Now, the mini fridge has the usual, soft drinks and Coronas and a coupe mini bottles of rum, tequila, vodka.
However, for the first 4 days, our fridge was not stocked up when we returned to our room around PM. We had to call every day to have someone come and replenish. No big deal, just noticing the differences. Mosquitos: Now this is a topic that might be important for some people, especially pregnant ladies or couples who are trying to conceive.
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The resort is surrounded by lush green on all side so mosquitos are a giving, however the ones that we saw and killed looked very much like Aedes aegypti see photo below , my wife and kids were bitten a few times. My wife had an allergenic reaction with swelling and rash during our stay. We actually got our results back from our blood work today - no Zika phew.
I found that to be unacceptable. Last year at La Esmerelda, everyday someone would come in with a tank and spray the room floor. Again, this might not be important to everyone. The lobby and most restaurants were located in the middle. The trees, and grass were just beautiful.
It was very quiet and not many people. So, we got good service for the most part. The heated pools were large and drinks came quickly. The elevators is air conditioned only during the day until 6PM, then it gets hot and yucky if you need to get to the 4th or 5th floor. The only restaurant that was decent was the Brazilian steakhouse. Beach: Beautiful sand, clean and not so many sargassum, though that depends on mother nature. Very similar to Playa del Carmen. Lots of wild life, birds, iguanas, geckos etc.
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There is a dolphin experience right in the resort so if you like to swim with dolphins you can do so. We can see them swimming from our rooms. We did not see any vendors trying to sell us anything. Safety: I did read about the gun shot review, I have to say at no time did we felt unsafe during our stay.
After dark, security is beefed up with staff standing near pathways from beach access.
Also the resort itself is located inside a gated posh community. Actually, to get to the resort from outside the driver has to go through 3 gates! Each time he has to scan his iD and I believe one of them had a finger print scanner. People were friendly. The beach was gorgeous. However, the food was a major disappointment and the fact that I had to call to stock the fridge 4 days in a row were things that made it hard for me to give full marks. If you have any questions, feel free to msg me directly.
We are now on our last day at Dreams Resort. This is our 5th night. The grounds and beach are beautiful and well maintained. Check in was a breeze! Cynthia , Roberto and Francisco were amazing and attentive. Our rooms were clean and spacious. We had two adjoining rooms with our teenage boys. The grounds were mostly all accessible for our son with his walker but getting over to secrets was tough as the elevator was broken at least 2x during our stay.
In our building everything echoed and was loud at times.
Dotting I's and Crossing T's | The Charlie Daniels Band
This is a great property for those under I found this was not the best place for my family ages 21, 19 and So many little ones. Little ones at the bar after 9pm and in restaurants after 9pm. It was always very loud in all the restaurants. We were happy to venture over to Secrets next door on many occasions. As far as Restaurants go , we loved Fusion hibachi the best , Portofino at secrets was good too. Beef was dry and not what we were used to at Mezzes or Gaucho. Both times we were there the service was terrible.
Sat for lunch at and at still no cheeseburgers or quesadillas! Plenty of food going out of the restaurant in huge amounts but folks sitting were not getting served. I did make a formal complaint while there. Beach bar was great! Kudos to Alejandro and Irvin!! It is not easy for those with disabilities to vacation or enjoy beaches so this meant a lot to us.
Security wise we never felt unsafe at Dreams. There was plenty of security when we arrived and monitoring the beach. The staff at this resort were awesome. They made sure you were always happy and entertained. It was really nice to meet you all and thank you for making my stay wonderful. You guys deserve a huge raise. It is awesome to read how much you liked the attention of our staff, our main goal is to provide a fantastic experience to all our guests and we work very hard for it. Thank you so much for your kind and lovely words and hope we have the honor to receiving you again.
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This is your home in the Mexican Caribbean. Kind regards,. We just came back from 1 week stay at Dreams Playa Mujeres. We give it a 3.
Rooms are decent size and kids like to outdoor jacuzzi. The rooms had Nespresso machine, but since there were no milk we did not use it. The mini bar was full of drinks, but no snack. Some of the staff were nice and would put snack for us when we asked. Rooms were cleaned daily and most times checked at nighttime. The gym had decent equipments but a bit small in size. Food: Food quality at the World Cafe at breakfast and lunch was good, but lack of variety at night.
Almost all of their restaurants food were excellent with the exception of the Brazilian. However the service was extremely slow and they kept the restaurants very cold. We saw a lot of folks with jackets dining including us! Our favorite was Fusion restaurant. We went twice, once for Habachi and once for regular Japanese food as per Ricardo the manager.
We also tried the Adult French restaurant at Secrets and it was good. For something quick, there is a Wrap and Salad Bar,and a Grill location. You could have a great lunch at the restaurant near the pool but it took 2 hours from the moment we sat until we left due to the slow service. There is a pool close to the beach that seemed more loud and energetic for folks that wanted to party, and another one close to the main lobby for relaxing. The water slides were nice for kids and adults.
Entertainment staff were great and seemed to be everywhere making sure everyone had a good time. The beach was clean and a lot of activities. Bubble soccer was a cool experience.
Dolphin Swim - This is a great experience if you can participate. It is a bit pricey, specially the picture packages, but a memory that will last a long time. Entertainment - The entertainment is OK, but not the best compared to other resorts. On the Magic Show night, the magician had an accident on the way so they had to cancel the show My kids went a few times to the kids club and staff seemed to be friendly. They were allowed to go to the teen club which had archade and games before 12pm. They had movie nights and trampoline Staff - Everyone was friendly and seemed to enjoy their job.
Hope the review is helpful. Dear artaa, Thank you so much for sharing on TripAdvisor the details of your 1-week vacation at our all-inclusive and family-friendly resort in the Mexican Caribbean. We really appreciate your comments and opinions, they are very helpful since they allow us to improve everytime our service. As you mentioned neither of our guests receives a wristband, they only need their room number to identify during their stay. We are very glad to see how much you and your family had an amazing time with us and we will always waiting for you, this is your home in the Mexican Caribbean.
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